F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be in support of a state-wide program. The Project Hours of Operation are Monday - Friday; 8:00 am -7:00 pm EST.

• Receive high volume in-bound calls and assist customers with starting/stopping/transferring service
• Occasional out-bound calls for verification purposes
• Data entry of sensitive information
• Research and resolve customer questions and issues using online tools and systems
• Operate multiple applications, databases, and computer programs
• Assist customers with setting up payment arrangements and budget billing
• Assist customers with processing payments
• Assist customers with setting up and or accessing online accounts

WORKING FROM HOME REQUIREMENTS:

• Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
• Private, quiet, and distraction free room/office space
• Adhere to Telecommute Policy in its entirety

Please refer the Job description for details