Customer Service Representative at Sky Climber Access Solutions
Delaware, OH 43015, USA -
Full Time


Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

55000.0

Posted On

11 Jul, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Vision Insurance, Customer Service, Health Insurance, Dental Insurance

Industry

Marketing/Advertising/Sales

Description

QUALIFICATIONS:

  • Bachelor’s degree preferred
  • 2+ years relevant experience
  • Advance Microsoft Office Suite Software skills required
  • Proficiency with ERP Systems (for a manufacturing company) and CRM platforms preferred
  • Outstanding communication and organizational skills
    Job Type: Full-time
    Pay: From $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Experience:

  • Customer service: 2 years (Required)

Ability to Commute:

  • Delaware, OH 43015 (Preferred)

Work Location: In perso

Responsibilities
  • Sales Administration and Management
  • Oversee and maintain sales reporting and dashboards.
  • Meet regularly with the sales team to review entries and to provide updated and accurate information including updated start dates, award dates, and project values.
  • Provides sales team and management, regular lead and sales win reporting from CRM.
  • Support order entry, invoicing and other related activities as required
  • Assist with social media marketing efforts and engagement.
  • Attend company sales and billing meetings as necessary.
  • Inside Sales Management
  • Handle incoming calls and utilize a proactive sales approach with every customer interaction
  • Perform existing customer outreach on a routine basis through cold calling, emails and other forms of communication.
  • Support the development of targeted new customer lists in conjunction with sales management.
  • Engage potential clients, including offering to schedule office and site visits to showcase the company’s abilities and products.
  • Entry and tracking of all new and potential new accounts into CRM.
  • Create new opportunities in CRM and where necessary, create sales proposals.
  • Work with Operations to execute sales and rental orders
  • Prepare and submit all contractor pre-qualifications to ensure continued eligibility to bid
  • Lead Management
  • Responsible for intake and assignment of leads via received calls and emails
  • Enter leads into CRM from various sources including requests for quotes, direct calls, forms received from websites, and other inquiries.
  • With direction from the team, assigns all collected leads to team members.
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