Customer Service Representative-SnapSports at SNAP LOCK INDUSTRIES INC

Salt Lake City, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Decision Making, Organizational Skills, Prioritization, Self-Motivated, Accountable, Customer Focus, Efficient, Dependable, Team Player

Industry

Manufacturing

Description

Description Looking to enhance your customer service skills? SnapLock Industries is hiring a Customer Service Representative to provide excellent customer service to our SnapSports customers! The Customer Service Representative will respond to customers in a professional manner, help process orders, stay organized, prioritize tasks, be timely and provide accurate information. Your Day to Day Provide customer with answers to their questions including basic technical and product information via email, text, and phone. Recommend products or alternate products based on customer requirements. Accurately process all transactions e.g. Orders, Returns, Bills of Lading, Invoices, Warranty Processing Obtain accurate information regarding the project and ship dates. Follow department and company procedures. Make suggestions to improve procedures. Attend meetings when requested on site and via Microsoft Teams. Resolve customers’ issues professionally and calmly. To report daily KPI’s and perform other reporting as needed Ensure Compliance with ISO 9001 standard and the 5S Visual Workplace Commitment to 5s What We Would Love About You High School diploma or equivalent Minimum 2 years experience in Customer Service Strong verbal & written communication skills Computer Skills Good problem solving and decision making skills. Strong organizational and prioritization skills Self-motivated Accountable Strong Customer Focus Efficient Dependable Team player What You Would Love About Us Medical, Dental, Vision, Life, Disability Insurances! 401K with generous company match-up to 6%! Paid Time Off + Company paid Holidays (10 Company Paid Holidays!) Employee of the Month program, Service Awards, Birthday recognition Financial wellness planning About SnapLock Industries SnapLock Industries makes market leading products for garage, event, and sports flooring. Their sports flooring has been featured in NBA All-Star weekend and many other sporting events around the world!

Responsibilities

The Customer Service Representative will provide excellent customer service, respond to inquiries, and process orders. They will also resolve customer issues and ensure compliance with company procedures.