Customer Service Representative (Somali Speaking) – Sales or Service at Walser Automotive Group

Bloomington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

120000.0

Posted On

30 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency in Somali, Fluency in English, Listening Skills, Telephone Skills, Computer Skills, Verbal Communication, Written Communication, Customer Service Mentality, Multitasking, Professional Demeanor, Team Player, Positive Attitude

Industry

Motor Vehicle Manufacturing

Description

CUSTOMER SERVICE REPRESENTATIVE (SOMALI SPEAKING) – SALES OR SERVICE Location: Walser Toyota in Bloomington, MN Pay: $70,000 – $120,000 average annual earnings (unlimited incentive opportunities) Schedule: 4 Day Work Week (Full-Time) ABOUT WALSER For over 70 years, Walser Automotive Group has put people first—our customers, employees, and communities. As a family-owned company with 29 dealerships across MN, KS, and IL, we are committed to innovation, exceptional experiences, and giving back through the Walser Foundation. WALSER TOYOTA HAS BEEN #1 IN NEW TOYOTA VEHICLE SALES IN THE UPPER MIDWEST FOR CALENDAR YEAR 2023, 2024, AND YEAR TO DATE 2025. WHY SOMALI LANGUAGE SKILLS MATTER Walser Toyota proudly serves a diverse and growing Somali-speaking customer base. Somali-speaking team members play a critical role in building trust, improving communication, and delivering outstanding customer experiences in both Sales and Service. CAREER PATHS AVAILABLE: SALES REPRESENTATIVE * Guide customers through the full vehicle purchase process * Conduct test drives and explain vehicle features * Educate customers on financing and protection options * Use CRM tools to manage customer relationships * Follow up to ensure customer satisfaction SERVICE ADVISOR * Schedule service appointments and manage repair orders * Communicate service recommendations and timelines * Support technicians and monitor workflow * Handle customer calls, updates, and transportation needs * Utilize TruVideo and digital estimate tools -------------------------------------------------------------------------------- WHAT YOU BRING * Fluency in Somali and English (required) * Successfully test out of sales or service training program * Excellent listening, telephone, and computer skills * Excellent verbal and written communication skills * Must have a friendly, positive attitude and be a team player * Professional demeanor and appearance (nametags, uniform, etc.) * Strong customer service mentality * Ability to multitask in a fast-paced environment * Basic computer skills (Outlook, Word, Excel) * Must have valid driver’s license What’s In It For You? * Paid Training Program --up to 3 weeks of paid training * Medical, Dental, Vision coverage & HSA/FSA (Includes Blue Cross Blue Shield coverage) * Paid Time Off (PTO) – Take time to relax, spend with family, or enjoy personal time away * Career Growth & Opportunity for Advancement We promote from within and provide clear career paths, mentorship, and opportunities to develop and grow your career. * Fertility & Adoption Assistance: Receive up to $10,000 in financial assistance for fertility treatments and adoption expenses. * Comprehensive Health Benefits: Enjoy medical, dental, and vision coverage, plus access to HSA and FSA plans to help manage healthcare costs. Access to Blue Cross Blue Shield medical coverage and access to additional wellness benefits. * Life Insurance & 401(k) with Employer Match: Plan for your future with company-paid life insurance and a 401(k) program that includes an employer match. * Paid Clothing Program: Twice a year, choose from a hand-curated collection of branded Walser apparel—on us. * Employee Discounts: Enjoy exclusive employee discounts across products and services. * Employee Resource Groups: Connect, learn, and grow with our inclusive Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser. * Community Involvement Make an impact through volunteer opportunities with the Walser Foundation, supporting local causes and giving back to the communities we serve. * Employee Assistance Program (EAP) – Support for personal and professional challenges * Referral Program – Earn referral bonuses for referring talented candidates Join Walser and build a rewarding career where your language skills truly make a difference. Apply today! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.

Responsibilities

Customer Service Representatives guide customers through the vehicle purchase process or manage service appointments and repair orders. They ensure customer satisfaction and communicate effectively with clients.