JOB OVERVIEW:

As a Customer Service Representative at Sora Foods, you will play a key role in processing and managing outbound customer orders. This position is administrative focused, ensuring orders are entered accurately, communicated promptly, and processed on time. Your attention to detail, organization, and communication skills (with an emphasis on email) will be essential in supporting the smooth flow of products from our warehouses to our customers.

QUALIFICATIONS:

• Proficiency with MS Office Suite (Outlook, Excel, Word, PowerPoint).
• QuickBooks experience is an asset but not required.
• Strong organizational and multitasking abilities.
• Excellent attention to detail with a focus on accuracy.
• Effective written and verbal communication skills.
• Ability to work independently in a fast-paced environment.
• Any knowledge or experience on retailer portals (Walmart, Sobeys, Loblaws, etc.) is a plus.

APPLICATION PROCESS:

If you’re excited to contribute to the success of Sora Foods and have the skills we’re looking for, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this role.
Pay: Starting at CA$40,000 per year, with higher compensation available based on experience.
Job Type: Full-time
Pay: From $40,000.00 per year

Ability to commute/relocate:

• Kitchener, ON N2G 1C9: reliably commute or plan to relocate before starting work (required)

Experience:

• Microsoft Office: 2 years (required)

Work Location: Hybrid remote in Kitchener, ON N2G 1C

• Enter and process outbound customer orders in a timely and accurate manner.
• Communicate order confirmations and shipping details via email with customers, suppliers, and third-party logistics partners.
• Maintain accurate records of order status and resolve any discrepancies.
• Provide excellent customer service by responding to order-related inquiries and ensuring a positive customer experience.
• Collaborate with internal teams (logistics, supply chain, and sales) to ensure smooth order processing and on-time delivery.