Customer Service Representative at SoundOff Signal

Hudsonville, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Salesforce, Syteline, Phone Etiquette, Communication Skills, Problem Solving, Attention to Detail, Multitasking, Time Management, Team Collaboration, Conflict Resolution, Organizational Skills, Initiative, Reliability, Flexibility, Leadership

Industry

Manufacturing

Description

Description Demonstrates SoundOff Signal’s Core Values daily with interactions with internal and external customers. Process customer orders accurately and efficiently using Salesforce and Syteline systems. Processing Cases through Salesforce Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system. Maintain clear and professional communication with both internal and external customers. Collaborate daily with other departments to ensure seamless customer support. Participate actively in team meetings and cross-functional discussions. Follow existing customer service processes and suggest improvements where applicable. Manage multiple tasks simultaneously while maintaining high attention to detail. Take initiative in solving problems and resolving customer concerns effectively. Maintain accurate records and documentation related to customer interactions. Demonstrate the ability to make decisions independently and confidently. Support other customer service functions and responsibilities as assigned. Embrace opportunities to learn new aspects of the customer service role. Maintain consistent attendance and punctuality; reliability is essential. Job Requirements High school diploma or equivalent; additional education or certification is a plus. 2+ years of experience in customer service or administrative role preferred. Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable. Strong verbal and written communication skills. Proven ability to handle conflict and navigate difficult conversations professionally. Exceptional phone etiquette and interpersonal skills. Highly detail-oriented and organized. Able to understand and follow written work instructions and processes. Comfortable working independently and within a team. Strong multitasking and time management abilities. Willingness to take ownership and lead when necessary – a true team player with a leader’s mentality. Willingness to work flexible hours as needed. Other opportunities as assigned Working Conditions Mostly office environment, occasional light manufacturing environment Fast-paced, team-oriented environment Low noise level in a temperature-controlled setting May work remotely/as determined by Team management Mostly normal business hours with occasional need to flex hours

Responsibilities

The Customer Service Representative will process customer orders and handle inbound and outbound calls while maintaining professional communication. They will collaborate with other departments and manage multiple tasks to ensure seamless customer support.