Customer Service Representative- Spanish Bilingual at Collective Health

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

21.3

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual (English/Spanish), Healthcare Terminology, Empathy, Interpersonal Communication, Verbal Communication, Written Communication, Adaptability, Fast-Paced Environment, High Volume, Software Learning, Process Adaptation, Technologically Savvy, Composure, Compassion

Industry

Hospitals and Health Care

Description

At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Start Date: May 4th Training Shift: 9am- 6pm M-F After Training Shift: 10am-7pm or 11am-8pm Collective Health is hiring for its Member Services team in Plano, TX! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. As Collective Health grows so does our team of passionate Member Advocates to question the industry's status quo. Member Advocates are part of our Customer Experience team and are the first point of contact to support and guide our members through their health care benefits questions. We look for Members Advocates that are motivated by thoughtful perseverance to find solutions to complex issues in the health benefits industry and who will elevate our customer service to the next level. We put the "care" back in healthcare by finding the answers to problems that no one has dared to solve. Our Member Advocate team treats all Member inquiries with a concierge level of service that is distinctive to the Collective Health customer support team. As a Member Advocate, you will immerse yourself in a rapidly-evolving healthcare industry, while mastering skills in operational efficiency and external professionalism. This role includes 4 weeks of training to prepare you for success. What you'll do: Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Collaborate with other teammates of the Member Services department to find strategic solutions to member issues Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health Your skills include: Bilingual (English/Spanish) skills specifically healthcare terminology Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Prior healthcare experience Bachelor's or Associate's degree Pay Transparency Statement This position is based out of our Plano, TX office, with the expectation of being in office at least three days per week. #LI-hybrid Within the first six months, employees will be eligible to receive additional pay increases anywhere from $.75-$1.25/hour for completing post-service training, and meeting performance expectations. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/. Plano, TX Pay Range $21.30—$21.30 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com. Privacy Notice For more information about why we need your data and how we use it, please see our privacy policy: https://collectivehealth.com/privacy-policy/.

Responsibilities

The role involves learning health insurance, benefits, and network plans to resolve complex member issues through research, technology, and empathy. Representatives will connect with members via phone, email, and chat to address inquiries, helping them understand, navigate, and pay for healthcare.