YOUR SQUAD:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don’t worry if you don’t have specific industry experience - we’re looking for friendly, outgoing folks who know how to give exceptional customer service. So if you’ve excelled in customer-facing roles, we want you on our team! We’re big on collaboration, celebrating wins, and helping each other grow.
Work Schedule: The online casino world never sleeps and that’s why we’ve crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work. No more wondering when your days off will be, we’ve got you covered for the month! An example of the roster is below:

IT WOULD BE A BONUS IF YOU ALSO HAD (DESIRABLE SKILLS):

• Sports & Gambling knowledge advantageous
• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom
• Australian work rights are preferred.

EVENTS & EXPERIENCES

• Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1
• Office visits from big-name streamers
• Meet Ambassadors like Alex Pereira, Israel Adesanya
• Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events
  We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
  We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.
  We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you’re just starting out or bringing decades of experience, your unique voice matters here.
  Come as you are. Be part of something bigger. Click play on your career today

WHAT YOU WILL DO:

As a Spanish speaking customer service representative, you’ll be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You’ll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it’s answering their questions or assisting them with any challenges, you’ll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you’ll be doing it all through chat!

MAIN DUTIES AND RESPONSIBILITIES:

• Respond to customer inquiries and requests in a timely and professional manner via chat
• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction
• Respond to customer inquiries in both English and Spanish, with fluency in both languages
• Keep up-to-date with product information and company policies to accurately assist customers
• Maintain customer data and communicate effectively with internal teams as needed
• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements
• Work a shift pattern of 7-3, 3-11, 11-7 which is 24/7 across 365 days