• Job Title: Customer Service Representative - Spanish Speaking
• Location: Hailsham
• Salary: £25,000 p/a
• Working hours: Monday - Friday 8am - 4pm
• Languages: Spanish and English required
  HRGO Recruitment’s client is a fast-growing business operating on SAP and rapidly expanding its presence across Europe. They are on a mission to reimagine customer service by leveraging technology, automation, and continuous process improvement to deliver best-in-class support. That’s where you come in.
  We are seeking a highly motivated and customer-focused individual who is fluent in Spanish and English to join the customer service team. The successful candidate will play a crucial role in ensuring our client’s Spanish-speaking customers receive the highest level of service and support.
  The position is ideal for someone who is process-orientated, enjoys working with data manipulation and ideally, has experience using order management systems and enjoys problem solving to root out and correct root causes of issues they prevent a smooth flow of customer order into fulfilment.

Key Responsibilities:

• Provide outstanding customer service to our Spanish-speaking clients via phone, email, and live chat.
• Resolve customer inquiries and issues efficiently and in a friendly manner.
• Communicate clearly and professionally with customers to ensure satisfaction and maintain a positive company image.
• Collaborate with team members to improve customer service processes.
• Maintain updated records of customer interactions and feedback.
• Compile and generate sales reports, including sales performance, customer data and order trends.
• Accurately process orders (for internal and external customers), returns, and exchanges. Keeping company databases up to date with accurate information.
• Monitor inventory levels
• Support the Credit Risk Team with customer communication.

Requirements

• Fluency in both Spanish and English (spoken and written) is mandatory.
• Fluency in Spanish and fluency in English with work Visa for UK.
• Proficiency in using office software, spreadsheets and CRM systems is essential.
• Experience in dealing with large language models is desirable.
• Ability to manage difficult customers with patience and professionalism.
• Excellent communication and interpersonal skills.
• Prior experience in a customer service role is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in basic computer applications and customer management software.
• Excellent literacy and numeracy skills.
• Knowledge of Power BI or equivalent.

Benefits:

• 23 days annual leave
• Bright and modern open plan office
• Tea & Coffee provided
• Annual company events
• Office based role, with one day a week working remotely.

Join us in providing world-class service to our clients valued Spanish-speaking customers! Apply today!

• Provide outstanding customer service to our Spanish-speaking clients via phone, email, and live chat.
• Resolve customer inquiries and issues efficiently and in a friendly manner.
• Communicate clearly and professionally with customers to ensure satisfaction and maintain a positive company image.
• Collaborate with team members to improve customer service processes.
• Maintain updated records of customer interactions and feedback.
• Compile and generate sales reports, including sales performance, customer data and order trends.
• Accurately process orders (for internal and external customers), returns, and exchanges. Keeping company databases up to date with accurate information.
• Monitor inventory levels
• Support the Credit Risk Team with customer communication