Customer Service Representative
at
Spectrum Tech LTD
Germany, Midtjylland, Germany
-
Full Time
Start Date
Immediate
Expiry Date
11 Jan, 27
Salary
25000.0
Posted On
13 Oct, 26
Experience
20 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Travel & Tourism
Description
Provide professional customer support, respond to customer inquiries, resolve service-related issues, and ensure a positive customer experience across communication channels. The Customer Service Representative is responsible for maintaining customer satisfaction, communicating accurate information, managing customer requests efficiently, and supporting the company's commitment to high-quality service.ResponsibilitiesRespond to customer inquiries via email, live chat, phone, and other communication channels.
Provide accurate information about products, services, orders, payments, and company policies.
Assist customers with order tracking, account-related questions, returns, refunds, and general service requests.
Identify customer needs, troubleshoot problems, and provide appropriate solutions in a timely manner.
Escalate complex complaints and unresolved issues to the relevant departments when necessary.
Maintain accurate customer records, update support tickets, and document interactions in the company's customer service systems.
Communicate professionally and maintain a friendly, helpful, and customer-focused approach.
Follow established service procedures, quality standards, and data protection policies.
Collaborate with internal teams to resolve customer concerns and improve service delivery.
Identify recurring customer issues and share feedback to support continuous improvement.
Meet customer service performance targets, including response times, resolution rates, and customer satisfaction.
Handle sensitive customer information responsibly and maintain confidentiality.
Linked-in
Google