Customer Service Representative at Splend

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication Skills, Tech Savvy, Customer Experience, Positive Attitude

Industry

Urban Transit Services

Description

Role: Customer Service Representative Location: Sydney CBD Hours: Full time - 40 hours per week. 6am-10pm rotating roster Monday - Sunday (must be available to work flexibly within these hours) About us At Splend, we’re on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership. But we aren’t just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. About the role The Customer Service Representative role will act as the first point of contact between Splend and its current and potential customers. This phone based role, based out of our Sydney CBD office, will be responsible for supporting our customer facing team on the ground in the hubs across Australia and the UK, by resolving any queries or enquiries in a timely manner. \n Responsibilities Working to solve customer issues, complaints and questions. Ensuring notes are added to our CRM system after each interaction. Contacting customers to book in their vehicle for a service when it becomes due. Building sustainable relationships and engaging customers by going the extra mile. Working to meet personal/team qualitative and quantitative targets. What you’ll bring Minimum 1+ years experience in a customer service position Be a natural problem solver Have superb communication skills both written and verbal Be tech savvy and pick up new systems with ease Naturally work to offer a best in class customer experience Present a cheerful, positive manner with customers Comfortable with a rotating roster of 6am-10pm Monday - Sunday (must be able to commit to working flexibly within these hours) What we offer Performance based bonus Salary packaging with 15% employer contributions for Electric Vehicles A day off on your birthday Employee Assistance Program Dedicated Learning & Development platform \n Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact. At Splend, we believe that diversity and inclusion are essential to our success. We are committed to creating a workplace where everyone is respected, valued, and supported. We embrace and celebrate differences in race, ethnicity, gender, age, sexual orientation, religion, and ability, and we actively seek out diverse perspectives and experiences to drive our growth. We welcome candidates from all backgrounds and experiences to join our team and help us build a more inclusive future. If you share our commitment to diversity and inclusion, we invite you to apply!

Responsibilities

The Customer Service Representative will be the first point of contact for customers, resolving queries and providing support. Responsibilities include ensuring accurate CRM documentation and booking vehicle services.