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Customer Service Representative at Springfield Plastics Inc
Auburn, Illinois, United States -
Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

25.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Data Entry, Phone Etiquette, Customer Satisfaction, Order Processing, Inventory Tracking, Shipping, Multi-tasking, Prioritization, Microsoft Excel, Microsoft Outlook, CRM System, 10-Key

Industry

Plastics Manufacturing

Description
Description As a Customer Service Representative at Springfield Plastics, Inc., you will act as a liaison, provide product/service information, taking order placements and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. The best candidate for the Customer Service Representative position is genuinely excited to help. They are patient, empathetic, and passionately communicative. Job Responsibilities Include: Communicate through email, phone and in person Answer phones and route calls on a multi-line phone system. Ensure excellent service standards. Respond efficiently to inquiries. Maintain high customer satisfaction. Take and monitor orders in a timely fashion. Tracking orders, inventory and shipping. Utilize software to process orders and shipping paperwork. Other duties as assigned Requirements High school diploma or GED Highly proficient in Microsoft Excel and Microsoft Outlook Experience in Microsoft Dynamics or other CRM system preferred Highly proficient in Data Entry 10-Key experience preferred Phone etiquette Detail oriented Multi-task and prioritize in a fast-paced environment Motivation to learn new things Communication skills Reliable
Responsibilities
The representative will act as a liaison, providing product information, taking orders, and efficiently resolving customer issues. Key duties include communicating via email, phone, and in person, and managing order tracking and shipping paperwork.