CUSTOMER SERVICE REPRESENTATIVE

Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between.

WHY WORK AT ST REGIS GROUP?

• St Regis Group is the leading supplier for awards and recognition in the industry. We get to help amazing customers recognize their amazing employees.
• We value your feedback and do our best to incorporate your great ideas into our day-to-day operations.
• We support professional development and back this statement up with interactive training, and development opportunities!
• You want to be part of a fun, fast paced, collaborative team.
• Competitive compensation and benefits package (based on education and experience).
  If you are a passionate person that is looking for a Customer Service role in an established growth-minded company, then this might be the right opportunity for you.

SUMMARY OF POSITION:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.

REQUIRED SKILLS AND KNOWLEDGE:

• Spoken English (fluent), Written English (professional level)

QUALIFICATIONS:

• Must have appropriate transit to attend the directing branch office.
• Must be legally entitled to work in Canada.
  Job Type: Full-time, Permanent, Monday to Friday, annual salary -measured on experience, Benefits after 90-day probationary period
  Location – Markham, Ontario

• Receiving and placing customer service telephone calls. Being a professional and showing empathy and understanding in all interactions with clients
• Learning the St Regis software and becoming an expert in all things St Regis
• Demonstrating strong organizational and follow-up skills
• Maintaining solid customer relationships by handling questions and concerns with speed and efficiency.
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• Escalating/relaying issues in a timely manner and providing feedback to the team

• Helping with updating client facing informational documentation on as needed basis

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• Providing ideas/feedback to improve departmental processes on an ongoing basis
• Being a team player and assisting your fellow colleagues as required.
• Mentoring new employees as you gather more experience/expertise
• Demonstrating strong communication and analytical skills with meticulous written skills and strong verbal communications.