OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join us. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and have strong communication skills, we want to hear from you.

EXPERIENCE

The ideal candidate will possess the following skills and qualifications:

• Proven experience in a customer service role
• Excellent communication skills with the ability to engage effectively with diverse customers.
• Familiarity with sales techniques, including upselling strategies, is a plus.
• Strong analytical skills to assess customer needs and provide tailored solutions. Join us in delivering outstanding service that makes a difference!

Job Types: Full-time, Part-time
Pay: $17.20-$20.00 per hour

Benefits:

• On-site parking
• Store discount

Work Location: In perso

As a Customer Service Representative, your responsibilities will include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Providing accurate information regarding products and services while ensuring customer satisfaction.
• Assisting customers with order processing, returns, and troubleshooting issues.
• Utilizing data entry skills to maintain accurate records of customer interactions and transactions.
• Identifying opportunities for upselling or cross-selling products based on customer needs.
• Demonstrating strong phone etiquette and communication skills during all interactions.
• Analyzing customer feedback to improve service delivery and enhance the overall customer experience.