●       Awarded a Special Recognition Certificate for Travel Document Checks and Risk Assessment by Lufthansa Group

●       Handled departure, gate and arrivals coordination across two Lufthansa Group carriers, supporting consistent on-time flight performance

●       Managed passenger disruption cases (denied boarding, downgrades, re-accommodation and compensation) end-to-end via ALTEA CM

●       Selected as Grooming In-Charge, auditing team presentation standards against Lufthansa Group brand guidelines

Completed inflight training with Air India and additional cabin-service familiarisation as part of aviation induction