Customer Service Representative at State of Oklahoma

Lawton, Oklahoma, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

28000.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Etiquette, Switchboard Operation, Clerical Work, Communication, Information Management

Industry

Mental Health Care

Description

About the Position: This position primary role is the answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or direct the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles. About us: Jim Taliaferro Community Mental Health Center in Lawton, OK is a community-based center with a primary focus on mental health and substance abuse treatment. The inpatient and outpatient services they provide include special groups and programs for adolescents, persons with co-occurring mental health and substance abuse disorders, seniors and older adults, women, men, and criminal justice groups. Job Type/Salary: Full-time Annual Salary is $28,000.00 / $13.46 hourly. Primary Working Hours are Monday – Friday 8 am – 5 pm FLSA Status: Non-Exempt Minimum Qualifications and Experience: Requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience. Special Requirements: Applicants must be willing and able to fulfill any job-related travel normally associated with this position and as such have a valid driver’s license Benefit Highlights: ODMHSAS is proud to provide a comprehensive benefits package designed to support our employees and their dependents. Our benefits include: Generous state paid benefit allowance to help cover insurance premiums A wide choice of health insurance plans with no pre-existing condition exclusions or limitations Flexible spending accounts for health care expenses or dependent care Employee assistance programs and health and fitness programs 11 paid holidays 15 days of vacation and 15 days of sick leave the first year Retirement Savings Plan with a generous match Longevity Bonus for years of service Student Loan repayment options Training opportunities for CEU requirements Drug and Alcohol Pre-employment and Pre-placement Testing: Upon a conditional offer of employment, applicants for safety sensitive positions shall be required to submit to urinalysis to test for drugs. Appointment to a safety sensitive position shall be contingent upon a negative drug test result. THIS AGENCY REQUIRES COVERAGE 24 HOURS, 7 DAYS PER WEEK. WORK HOURS AND LOCATION MAY VARY DEPENDING ON BUSINESS NECESSITY. EMPLOYEES MAY BE REQUIRED TO WORK WEEKENDS AND OVERTIME. Reasonable accommodation to individuals with disabilities may be provided upon request. An Equal Opportunity Employer.

Responsibilities

The primary role is to answer the facility's main phone line and greet customers. The representative provides information about services or directs requests to the appropriate personnel using communication equipment.