Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Customer Service Representative at State Savings Bank

Suttons Bay Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transaction Processing, Cash Drawer Management, Inquiry Handling, Cross-Selling, Money Order Issuance, Cashier's Check Issuance, Gift Card Issuance, Cash Balancing, Proof Preparation, Counterfeit Money Identification, Savings Bond Cashing, Filing, Answering Telephones, Computer Operation, Relationship Building

Industry

Banking

Description

Description The CSR needs to be aware of and greet customers entering the Bank. The CSR provides prompt and efficient service handling transactions, managing a cash drawer, answering inquiries and referring the customer to products and services offered by the Bank. The CSR should be available to work Monday thru Saturday. “Yes, I can!” approach to business. Requirements TASKS: · Accurately process transactions, check cashing, deposits/withdrawals from checking and savings accounts, payments on commercial, consumer, and mortgage loans. · Issue Money Orders, Cashier’s checks, and Gift Cards. · Perform balancing of cash drawer, buying and selling cash to vault. · Accurately prepare and transmit proof. · Identify counterfeit money. · Cash US Savings Bonds. · Answer phones, filing, maintaining supplies. · Answer basic customer inquiries regarding interest rates, service charges, account histories, cross-sell products offered by the Bank and refer customers to proper department as needed. · Follow all Bank policies and procedures. · Maintain professional, business-like appearance. · Perform other tasks requested by supervisor related to the Bank and its function. WORK ACTIVITIES: · Communicating with Supervisors, Peers, or Subordinates · Establishing and Maintaining Interpersonal Relationships · Communicating with Persons Outside Organization · Processing Information · Answer telephones to direct calls or provide information. · Discuss goods or services information with customers. · Greet customers, patrons, or visitors. · Operate computers or computerized equipment. · Respond to customer needs Process mail transactions.

Responsibilities

The Customer Service Representative is responsible for greeting bank customers and providing prompt, efficient service by handling various transactions, managing a cash drawer, and answering inquiries. This role also involves referring customers to the bank's products and services while maintaining a professional demeanor.