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Customer Service Representative at State Savings Bank
Traverse City, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Cash Handling, Communication Skills, Computer Skills, Transaction Processing, Cross-selling, Organization, Attention to Detail

Industry

Banking

Description
Description A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday. Requirements Tasks · Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments. · Issue Money Orders, Cashier’s Checks, and Gift Cards. · Balance cash drawer with minimal or no discrepancies. · Responsibly buy and sell cash to main vault to stay within set drawer limits. · Accurately prepare and transmit transaction ticket work. · Identify counterfeit money. · Cash US Savings Bonds. · Answer telephones, file paperwork, and maintain office supplies. · Answer basic customer inquiries regarding interest rates, service charges, and account history. · Cross-sell bank products and services and refer customers to appropriate areas as needed. · Follow bank policies and procedures. · Maintain professional, business-like appearance. · Perform other tasks requested by supervisor related to daily operations of the bank. Requirements · At least 18 years of age · High school or higher education level · Excellent customer service skills · Strong communication skills · Computer skills · Cash-handling experience · Ability to work well under pressure · Accurate and well-organized
Responsibilities
Responsible for processing financial transactions such as deposits, withdrawals, and loan payments while maintaining an accurate cash drawer. The role also involves answering customer inquiries and cross-selling bank products and services.