Customer Service Representative at Steel Partners

Menomonee Falls, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Problem Solving, Communication, Collaboration, Attention To Detail, Mathematical Skills, Organizational Skills, Multitasking, ERP Systems, Microsoft Office Suite

Industry

Financial Services

Description

Position: Customer Service Representative Reports to: Director of Sales Operations Terms: Full-time, Hybrid Status: Exempt Location: Menomonee Falls, WI Overview: MTE is on the lookout for a Customer Service Representative. If you thrive in a vibrant workplace culture, we want to hear from you! At MTE, we value our employees, quality, customers, and teamwork. Interested? Apply now and let’s discuss a future with MTE. About MTE: Since our founding in 1982, MTE Corporation has become a recognized leader in power quality solutions. By combining the expertise of Milwaukee Transformer Co., Transformer Design Inc., and Milwaukee Electronics Corp., we pioneered innovative technologies like AC reactors and passive filters. Our acquisition of TEAL Electronics in 2016 has further enhanced our offerings, enabling us to provide industry-leading power quality and conditioning solutions. With more than 100 years of combined experience in design and operations, our team utilizes cutting edge tools and technology. This ensures that new designs and products meet the latest compliance standards and our customers’ needs, while also improving the bottom line. We offer simple yet robust power quality solutions across a variety of industries including HVAC, Oil and Gas, Data Centers, Water/Wastewater and many more. At MTE, we know power quality because power quality is all we do. Here at MTE our mission is to maximize our customers’ productivity, by providing innovative power quality solutions. We invest in our work closely with our customers to exceed expectations. Collaboration and innovation drive us forward, making MTE a place where you can thrive. Join us – a 2024 Top Places to Work award winner – and be part of a value–driven team! Position Summary: Responsible for providing exceptional service and support to both internal and external customers. The representative will be responsible for processing orders, answering inquiries, providing proactive follow-up and issue resolution while working in a team environment. Supports the Customer Service Manager and Regional Sales Managers by updating key customer information. Makes suggestions as to process improvements and opportunity to lead improvement initiatives. Potential to grow into an Account Manager role, supporting assigned customers. About You: You’re detail-oriented, customer-focused, and passionate about delivering great service. You enjoy solving problems, communicating effectively, and collaborating across teams. You thrive in a fast-paced environment and take pride in accuracy, accountability, and continuous improvement. How You Make an Impact: Your dedication and professionalism directly impact MTE’s customer satisfaction and operational excellence. By providing timely, accurate, and thoughtful support, you help strengthen our relationships with customers and ensure a seamless experience from order entry to delivery. Responsibilities: * Interact with internal and external customers in a professional, friendly, and courteous manner through all forms of communication, both written and verbal. * Process customer orders through the ERP system from fax or email in a timely manner. * Provide pricing and delivery information; proactively follow up on customer requests. * Identify, analyze, and creatively resolve customer concerns while increasing satisfaction. * Resolve customer complaints and problems efficiently. * Manage, organize, and prioritize workload to ensure timely completion of daily responsibilities. * Develop appropriate solutions before escalating complex issues to management. * Assist customers by checking order status, processing returns, and resolving order issues. * Answer standard product questions and provide basic quotes. * Act as a liaison between customers, production, and shipping to address and resolve issues. * Maintain customer files and update information in ERP and other databases. * Learn and implement departmental policies and procedures. * Perform other duties as assigned. Benefits: * Competitive compensation and comprehensive benefits package * Hybrid work flexibility * Opportunities for growth and advancement * Supportive and collaborative company culture * Recognition programs and employee engagement initiatives Equal Employment Opportunity Employer: We are an equal opportunity employer, and all qualifies applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law. Qualifications Qualifications & Skills: As the ideal candidate for the Customer Service Representative position, you will: * Hold a High School Diploma (college degree preferred). * Bring at least two years of experience in sales or customer service within a technical or related field. * Be bilingual (preferred, not required). * Have working knowledge of ERP/MRP systems and the Microsoft Office Suite. * Demonstrate strong attention to detail and accuracy. * Possess strong mathematical, organizational, and multitasking skills. * Excel in both oral and written communication. * Be able to work independently and as part of a team in a hybrid or remote setting.

Responsibilities

The Customer Service Representative is responsible for providing exceptional service and support to both internal and external customers, processing orders, answering inquiries, and resolving issues. They will also support the Customer Service Manager and Regional Sales Managers by updating key customer information and suggesting process improvements.