Customer Service Representative at Steel Partners

Elizabeth City, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Analytical Thinking, Effective Communication, Multi-tasking, Time Management, PC Skills, MS Office Suite, ERP Systems, CRM Systems, Salesforce, Collaboration, Continuous Improvement, Reporting, Pricing Inquiries, Purchase Order Entry

Industry

Financial Services

Description

Senior Specialist within the Customer Service job family. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Complexity & Problem Solving: Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Collaboration & Interaction: Normally receives little instruction on daily work, general instructions on newly introduced assignments. Senior Specialist (Hourly) Qualifications Position Requirements * High school diploma * 1-3 years experience in a call center, customer, or client support environment. * Adherence to all compliance and auditing requirements when processing orders, applications, returns, and requests. * Support the Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support. * Identify continuous improvement opportunities in processes and make recommendations that improve the efficiency of the overall customer service process. * Partner with cross-functional teams as necessary to meet required business and customer needs. * Strong PC skills including experience with MS Office Suite and familiarity with ERP systems and proficiency in CRM systems, Salesforce preferred. * Analytical thinker with a knack for creative resolutions and strong problem-solving skills. * Skilled in effective verbal and written communication. * Ability to multi-task, organize, prioritize, and manage time effectively. Physical Requirements * Ability to stand, walk, and sit for long periods of time; talk and hear, both in person and by telephone; handle or feel objects or controls, reach with hands and arms; and occasionally lift/push/pull/carry up to 25 pounds. Must be able to complete all essential job functions listed in the position responsibilities, with or without reasonable accommodation. Benefits: * Robust Safety Team to prioritize your safety * Medical, Dental, Vision coverage * Life Insurance, Short Term and Long Term Disability, etc. * 401(k) and Roth IRA options, with company match, after 30 days * Paid Holidays – no waiting period * Multiple Bonus Opportunities, such as referrals * Tuition Reimbursement * Wellness Membership Reimbursement * On Site Yoga, Massage & Fitness Training * Career Advancement Opportunities * Employee Recognition Programs * Summer BBQ’s, Transparent Communication, Health & Wellness Challenges, and many other Employee Events * Financial Wellness Program * Raffles, OMG gear, prizes… and more!

Responsibilities

The Customer Service Representative will support Regional Managers and Field Sales Representatives with reporting, pricing inquiries, purchase order entry, and customer support. They will also identify continuous improvement opportunities in processes and collaborate with cross-functional teams to meet business and customer needs.