Customer Service Representative Steel Processing at Heidtman Steel Products Inc

Granite City, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Data Entry, Microsoft Office, Multitasking, Organizational Skills, Problem Solving, Attention to Detail

Industry

mining

Description

Description Granite City Processing (formerly Heidtman Steel Products) is seeking a motivated and detail-driven Customer Service Representative (CSR) to join our Granite City team. This role is essential in delivering the world-class service our Toll Processing customers expect. You’ll oversee customer-owned steel as it moves through our facility—from receipt to shipment—while working closely with receiving, operations, scheduling, and shipping. If you thrive in a fast-paced environment, enjoy solving problems, and excel at keeping operations running smoothly, this position offers a rewarding opportunity to make a real impact. About Granite City Processing (formerly Heidtman Steel) Granite City Processing brings the capabilities of a large steel service center network together with the agility and personal touch of a family-owned company. With more than 65 years of industry leadership, we pair deep experience with forward-thinking innovation to serve customers ranging from major OEMs to small job shops. Every solution is tailored, and every partnership matters. We believe our employees are our greatest resource. As a family-owned business, we foster a supportive, team-oriented environment and offer competitive compensation, production incentives, and a comprehensive benefits package, including: Paid vacation after 6 months Medical, dental, vision, and prescription coverage 401(k) plan Flexible spending account Short- and long-term disability Life insurance Health club reimbursement Tuition assistance Paid holidays And more! Join a company with a proud legacy, a strong future, and a genuine commitment to the people who make it all possible. Responsibilities include, but are not limited to: Maintain consistent, professional communication with customers regarding order status Enter and verify work orders and production orders with accuracy Monitor production progress and coordinate with scheduling and operations to expedite orders when necessary Provide shipping with accurate customer release information Troubleshoot issues such as production order errors, missing tags, inventory discrepancies, and invoicing concerns Support additional tasks as needed to ensure efficient workflow Other duties as assigned Requirements Qualifications: Strong proficiency with the full Microsoft Office suite Ability to multitask and work independently Excellent attention to detail and organizational skills Clear written and verbal communication abilities Data entry experience Understanding of process flow within an operational environment (preferred) Basic knowledge of steel and steel production (preferred) Prior experience in shipping and/or scheduling (preferred) Ready to Join a Company That Treats You Like Family? Apply today and take the next step toward a stable, rewarding career with Granite City Processing. EEO Job Type: Full-time

Responsibilities

The Customer Service Representative will maintain communication with customers regarding order status and oversee customer-owned steel as it moves through the facility. They will also troubleshoot issues and support additional tasks to ensure efficient workflow.