COMPANY OVERVIEW

Arrow Machine & Fabrication Group has been a leader in the machining and fabrication industry since 1923. With a commitment to innovation and excellence, we have continuously expanded our capabilities and are dedicated to turning our customers’ visions into reality.

SUMMARY

We are seeking a Customer Service Representative to join our dynamic team at Arrow Machine & Fabrication Group. In this role, you will be the first point of contact for our customers, providing exceptional service and support while contributing to our mission of delivering high-quality products and solutions.

REQUIREMENTS

• Proven experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Ability to analyze customer needs and provide effective solutions.
• Bilingual skills (English/Spanish) are an asset but not required.
• Familiarity with data entry processes and software applications is preferred.
  If you’re ready to embark on an exciting journey with us at Arrow Machine & Fabrication Group, we invite you to apply today and help shape the future of our industry!
  Job Type: Full-time
  Pay: $21.45-$23.45 per hour
  Expected hours: 40 per week

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift

Work Location: In perso

• Serve as the primary point of contact for customer inquiries and concerns.
• Provide accurate information about products and services to customers.
• Assist with order processing, including data entry and tracking.
• Upsell additional products or services based on customer needs.
• Analyze customer feedback to improve service delivery.
• Collaborate with team members to resolve issues promptly.
• Maintain accurate records of customer interactions and transactions.