About the job

Customer Service RepresentativeJoin an established product distribution business
Broad customer support and administration responsibilities
Stable team environment with development opportunities
Full-time, permanent position
About the companyThis well-established distribution business supports a broad customer base across multiple industries. The organisation is continuing to grow and is known for its practical approach, reliable service and long-term customer relationships. About the roleThis is a varied position supporting customers and the wider business with enquiries, order coordination and general administration. You will work closely with several internal teams to ensure requests are handled accurately and customers receive clear, timely information. DutiesRespond to customer enquiries by phone and email
Enter and coordinate customer orders and requests
Provide customers with accurate updates and information
Investigate issues and coordinate a timely resolution
Maintain customer records and complete general administration
Assist the wider office team when required
Skills and experienceExperience within a B2B or product-based environment preferred
Strong verbal and written communication skills
Confident learning and working across different systems
Organised and accurate with the ability to manage priorities
Proactive, dependable and comfortable taking ownership

CultureThis is a practical and accountable working environment where people are expected to contribute, communicate clearly and follow through on commitments. The successful person will be down-to-earth, willing to get involved and comfortable speaking up respectfully when something needs attention.

Responsibilities

About the job

Customer Service RepresentativeJoin an established product distribution business
Broad customer support and administration responsibilities
Stable team environment with development opportunities
Full-time, permanent position
About the companyThis well-established distribution business supports a broad customer base across multiple industries. The organisation is continuing to grow and is known for its practical approach, reliable service and long-term customer relationships. About the roleThis is a varied position supporting customers and the wider business with enquiries, order coordination and general administration. You will work closely with several internal teams to ensure requests are handled accurately and customers receive clear, timely information. DutiesRespond to customer enquiries by phone and email
Enter and coordinate customer orders and requests
Provide customers with accurate updates and information
Investigate issues and coordinate a timely resolution
Maintain customer records and complete general administration
Assist the wider office team when required
Skills and experienceExperience within a B2B or product-based environment preferred
Strong verbal and written communication skills
Confident learning and working across different systems
Organised and accurate with the ability to manage priorities
Proactive, dependable and comfortable taking ownership