Customer Service Representative Store 17 at S&S FUELS MANAGEMENT LLC

Paradise, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

13.5

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Cash handling, Suggestive selling, Point of sale operation, Inventory management, Basic arithmetic, Cleaning, Communication, Teamwork, Time management

Industry

Retail

Description

Job DetailsJob Location: Store 17 8816 S eastern Avenue (39842 - SS2) - Las Vegas, NV 89123Position Type: Full-Time/Part-TimeEducation Level: High SchoolSalary Range: $12.50 - $13.50 HourlyTravel Percentage: NoneJob Category: RetailJob Title: Customer Service Representative Department: Operations Hiring Range: $12.50-13.50/hr. depending on store location, merit, and employee experience (potentially eligible for pay increase after 90-day probationary period) FLSA: Non-exempt (eligible for overtime) DOL Status: Full-time and part-time available Reports to: Store Manager Position Summary: The Customer Service Representative (CSR) is responsible for ensuring safety, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility. If you enjoy working in a fast-paced, team-oriented environment, this is the job for you! Job Requirements, Functions, and Responsibilities: Provide exemplary, courteous customer service and handle complaints quickly and tactfully Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss and perform basic arithmetic Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site Maintain proper inventory levels and shift closeouts Perform duties with minimal supervision, may be required to work irregular work hours Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters Comply with all company policies and procedures, including relevant governmental regulations Complete/attend all required employee orientations, trainings, certifications, and/or meetings Physical Requirements: Ability to stand and/or walk for an entire shift Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.) Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment) Ability to push and pull with arms up to a force of 20 lbs. Ability to bend at waist with some twisting up to 1 hour of shift Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift Working Conditions: Employee performs approximately 95% of duties indoors Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer Work in small spaces at times; work independently Work with minimal direction and periodic supervision Equipment, Tools, and Materials: CSRs utilize the following electronic equipment: POS (cash register), store telephone, lottery machine, money order machine, phone card machine, EBT machine, Western Union equipment, food-preparation equipment, etc. Employee utilizes the following manual equipment: cleaning supplies (e.g. rubber gloves, mop, broom, degreaser/defoamer, etc.), flat cart, hand truck, grocery basket, etc. Employee handles liquids, cloth, plastic, glass, paper, rubber, and cleaning solvents QualificationsQualifications: High School diploma or GED (preferred) Experience in retail sales and customer service (preferred) Work as scheduled and arrive on time Communicate (orally and in writing) in English and engage in conversation Perform basic arithmetic operations Work both independently and part of a team as necessary Benefits: Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees) 401k with up to 3% company match Paid vacation and sick time Flexible scheduling Full-time and part-time positions Career growth (opportunity to advance to Assistant Manager or beyond) This job description outlines the general qualifications and responsibilities of this position and is not intended to be an all-encompassing summary of the role. This position is subject to change according to developments in technology or processes, workload and staffing limitations, or other circumstances related to the needs of the business. K&G Petroleum/S&S Fuels is an equal opportunity employer. The company complies with all employment laws, including the Americans with Disabilities Act (ADA). If you require assistance with any part of the application process, please inform the Human Resources department. K&G Petroleum/S&S Fuels utilizes E-Verify to confirm eligibility for employment in the United States.

Responsibilities

The Customer Service Representative is responsible for providing excellent customer service, processing sales accurately, and maintaining the cleanliness and inventory of the retail facility. They must also handle cash, perform suggestive selling, and report any operational or security issues to management.