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Customer Service Representative at Stralog Alliance FZCO

DUBAI, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 27

Salary

55000.0

Posted On

27 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitality & Travel

Description

Handle customer inquiries and provide timely updates on shipments.
Coordinate with customers, overseas agents, shipping lines, airlines, transporters, and internal operations teams.
Monitor shipment status from booking until final delivery.
Prepare and share shipment-related documents, quotations, invoices, and delivery updates.
Follow up on pending bookings, shipment documents, customs clearance, and deliveries.
Coordinate with the operations team to resolve shipment-related issues.
Keep customers informed about delays, changes, and operational updates.
Maintain accurate customer and shipment records in the company's system/CRM.
Follow up on quotations and provide feedback to the sales team.
Handle customer complaints professionally and ensure timely resolution.
Coordinate with accounts regarding invoices, payments, and outstanding documentation when required.
Ensure all customer requests are followed up and closed within the required timeline.
Maintain strong relationships with existing customers and provide excellent service.

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Responsibilities