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Customer Service Representative at STRIDE BANK NA
Enid, Oklahoma, United States -
Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Problem-Solving, Critical Thinking, Time Management, Interpersonal Skills

Industry

Banking

Description
Job DetailsJob Location: Enid-Broadway - Enid, OK 73701Position Type: Full TimeTravel Percentage: NegligibleJob Shift: DayJob Category: Customer ServiceThe Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent, courteous manner. PRINCIPAL DUTIES AND RESPONSIBILITIES Maintains professional and friendly interaction with customers at all times. Troubleshoots process, system, and customer-related issues timely. Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking. Assists customers with ordering of checks, debit cards, and payroll cards. Cross-sells Bank products and services to new and existing customers by identifying needs and opportunities. Updates customer information, including but not limited to, address, phone number, and employer, while on the phone with the customer. Prepares mailing of customer correspondence, statements, and pin number information. Forwards electronic transaction issue forms to the appropriate Bank personnel for research, when applicable. Maintains understanding of various regulations affecting transactions, including but not limited to, Reg. CC, Reg. E, Right to Financial Privacy Act, and Bank Secrecy Act. Performs other duties as assigned. QualificationsEDUCATION AND/OR EXPERIENCE High School Diploma or equivalent, required. 1-2 years’ experience in a customer service role, required. Previous experience in a call center environment, preferred. KNOWLEDGE, SKILLS, AND ABILITIES Excellent verbal, written, and interpersonal communication skills. Strong critical thinking and problem-solving skills. Ability to organize and prioritize work and meet strict deadlines in a fast-paced environment.
Responsibilities
The Customer Service Representative is responsible for responding to customer inquiries via telephone or email in a competent and courteous manner. They assist customers with questions regarding bank products and services, troubleshoot issues, and maintain professional interactions.