JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive experience. You will handle inquiries, resolve issues, and assist with product information while maintaining a high standard of customer service.

REQUIREMENTS

• Proven experience in customer service or client support roles, preferably in a call center environment.
• Strong computer skills with proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills; bilingual or multilingual abilities are a plus.
• Ability to analyze customer needs and provide effective solutions promptly.
• Experience with sales techniques is advantageous for upselling products or services.
• Strong typing skills with attention to detail for accurate data entry.
• A positive attitude, patience, and the ability to work under pressure while maintaining professionalism. If you are passionate about helping others and have the skills necessary to thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative!
  Job Type: Contract
  Pay: $16.00 - $17.00 per hour
  Expected hours: 40 per week
  Work Location: Remot

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist with order processing, including data entry and cash handling as needed.
• Handle outbound calling to follow up on customer inquiries or provide updates on services.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with team members to improve processes and enhance client services.
• Utilize Microsoft Office applications for reporting and communication purposes.
• Demonstrate effective phone etiquette and strong communication skills during all interactions.