JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires strong communication skills and the ability to handle various customer interactions with professionalism and care.

SKILLS

• GCSE English & Maths.
• 1-3 years of relevant work experience desirable.
• Proficient in data entry with attention to detail.
• Enthusiastic team player witha proactive approach and positive attitude.
• Strong communication skills, both verbal and written, with the ability to convey information clearly.
• Excellent analysis skills for identifying customer needs and providing suitable solutions.
• Effective under pressure with strong time management skills.
• Self-motivated and highly organised with the ability to multi-task and prioritise workload.
• A commitment to delivering outstanding customer service at all times. We invite individuals who are passionate about helping others and thrive in a dynamic environment to apply for this exciting opportunity as a Customer Service Representative.
  Job Types: Full-time, Permanent
  Pay: £25,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Education:

• GCSE or equivalent (required)

Experience:

• Customer Service in an Office enviroment: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Longbridge B31 (preferred)

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, ensuring high standards of service.
• Accurately enter sales orders and quotations and maintain customer data in our systems.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Assist with admin duties where required.
• Prepare and depsatch customer Invoices.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Demonstrate excellent phone etiquette while interacting with customers.
• Collaborate with team members to improve service delivery and resolve complex issues.
• Operate & follow service procedures, policies & standards.
• Improve customer experience by enagagement and building relationships.
• Support the external Sales Representatives and Engineers with enquiries.
• Represent the company values.
• Troubleshoot and resolve customer complaints.