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Customer Service Representative at SUNSHINE ENTERPRISE USA LLC
Orlando, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

16.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Excel Proficiency, Record Keeping, Data Entry, Inbound Calls, Outbound Calls, Issue Resolution, Reporting, Multitasking, Confidentiality

Industry

Wholesale

Description
Job Summary We are seeking a detail-oriented Customer Service Representative with strong communication skills and advanced Excel proficiency. This role involves handling customer inquiries, maintaining accurate records, and supporting day-to-day administrative and reporting tasks. Key Responsibilities Handle inbound and outbound customer calls, emails, and walk-in inquiries professionally Resolve customer issues and provide accurate information in a timely manner Maintain and update customer records, logs, and reports using Microsoft Excel Prepare basic to intermediate Excel reports (data entry, sorting, filters, formulas) Perform high-volume data entry with accuracy and speed Coordinate with internal teams to ensure customer satisfaction Maintain confidentiality and follow company policies and procedures Required Skills & Qualifications High school diploma or equivalent (Associate/Bachelor’s degree preferred) Prior experience in customer service, call centre, or support roles preferred Excellent Microsoft Excel skills (mandatory) Strong typing speed with high accuracy Good verbal and written communication skills Ability to multitask and work in a fast-paced environment Assessment Requirement
Responsibilities
This role involves handling customer inquiries via calls, emails, and walk-ins, resolving issues, and providing accurate information promptly. Key duties also include maintaining accurate customer records and supporting administrative and reporting tasks.