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Customer Service Representative - Super Bytes at Qureos Inc

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

3000.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, Telesales, Communication, Problem Solving, Excel, Empathy, Persuasion

Industry

technology;Information and Internet

Description

Job Title: Customer Service Representative Location: On-site (Dubai, UAE) Salary: AED 1,700 – 3,000 per month (maximum) + Attractive Incentives Languages Required: Gujarati, Telugu, Kannada, and Hindi Job Type: Full-Time Shifts: 11-hour rotational Benefits: VISA, Food, and Accommodation provided Key Responsibilities Handle inbound and outbound chats and calls to assist users on the platform. Promote platform features, offers, bonuses, and promotions to increase user activity and engagement. Support users with account registration, deposits, withdrawals, and general queries. Work towards achieving daily, weekly, and monthly performance targets. Maintain accurate records of leads, conversations, and user interactions. Use Excel for tracking data, updating reports, and monitoring performance. Provide professional, empathetic, and persuasive communication to ensure a positive customer experience. Requirements Previous customer service or telesales experience preferred (experience in gaming or fintech domains is a plus). Fluency in Gujarati, Telugu, Kannada, and Hindi is mandatory. Basic knowledge of Excel (data entry and formulas). Strong communication and problem-solving skills. Comfortable working in rotational day shifts. Immediate joiners preferred.

Responsibilities

Handle inbound and outbound chats and calls to assist users on the platform. Support users with account registration, deposits, withdrawals, and general queries.