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Customer Service Representative at SUPER HOME SERVICES GROUP

Apopka, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Adaptability, Organization, Detail Orientation, Microsoft Outlook, Microsoft Word, Microsoft Excel, Data Entry, Billing Support, Appointment Scheduling, Customer Relationship Management

Industry

Consumer Services

Description

Description This is a fully in-office position. We are looking for a friendly, detail-oriented Customer Service Representative to join our team at our Evergreen Central Branch. This individual will be the first point of contact for our clients—answering inquiries, coordinating appointments, and ensuring a seamless customer experience from first contact to service completion. Serve as the primary point of contact for customers via phone, email, and in-person Delegating lead flow to Sales Department Schedule appointments and dispatch service technicians Provide information about services, pricing, and timelines Resolve customer concerns with professionalism and care Maintain accurate records of customer interactions and service details Process Payments and Statements Handle administrative tasks such as data entry and billing support Requirements Minimum of 2-years' Experience in a Professional Setting (Reception and/or CSR) High Diploma (or Equivalent) Proficient in Microsoft Office Applications (Outlook, Word, Excel, etc.) Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Problem-solving mindset and positive attitude Good Adaptability Skills (Able to Remain Calm During Stressful Customer/Employee Encounters) Detail Orientated/Organized Industry Knowledge is preferred but not required Benefits Competitive hourly pay Paid time off and holidays Health, dental, and vision insurance Opportunities for growth within the company Supportive team environment

Responsibilities

This role serves as the primary point of contact for clients via phone, email, and in-person, handling inquiries, scheduling appointments, and dispatching service technicians. Key duties include processing payments, maintaining accurate records, and delegating lead flow to the Sales Department.