0 - 1 Year

Monthly Salary

AED 1,800 - 2,000 

Job Location

Dubai - United Arab Emirates (UAE)

Education

Secondary School

Nationality

Indian, Nepali

Gender

Any

Vacancy

20 Vacancies

Job Description

Roles & Responsibilities

• Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
• Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
• Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
• Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.

Desired Candidate Profile

• Minimum of a high school, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
• 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
• Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
• Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.