Customer Service Representative Supervisor at UCSF

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

85000.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Vaccine Management, Strategic Planning, Customer Service, Staff Motivation, Issue Resolution, Salesforce, CRM Software, Business Phone Systems, Ticketing Systems, Organizational Skills, Verbal Communication, Written Communication, Coaching, Leadership, Priority Management

Industry

Hospitals and Health Care

Description

Job Summary: Customer Service Representative Supervisor supervises the VFC Program Central Office Customer Service Representatives, and oversight of vaccine ordering and vaccine management activities. General management includes participation in long and short range strategic planning to achieve the program’s overall mission and directing all activities of multi-disciplinary nature through subordinate staff. They provide immediate supervision to a unit or group of operational or technical employees. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or organizational policies, procedures, and defined internal controls. Ensures accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental standards and procedures. Department Overview: The Institute for Global Health (IGH) was established in 1999 by the University of California, San Francisco (UCSF) and the University of California, Berkeley (UCB). It is a unique multidisciplinary and cross-institutional enterprise, formally set up within the Department of Epidemiology & Biostatistics in UCSF’s School of Medicine. In July 2004, IGH became an Organized Research Unit (ORU) at UCSF. IGH, now the Prevention and Public Health Group (PPHG), seeks to improve health worldwide, especially in developing countries, through research that informs policy. The research is part of a broader mission to advance the welfare of vulnerable populations in California, the United States, and abroad, through education, advocacy, and research. Immunizations are one of public health’s greatest achievements. Vaccines help prevent diseases and help keep Californians of all ages healthy. Making sure all kids get their routine shots on time gives them a healthy start in life. The Immunization program provides leadership and support to public and private sector efforts to protect the population against vaccine-preventable diseases.

Responsibilities

Supervises Customer Service Representatives for the VFC Program and oversees vaccine ordering and management activities. Directs multi-disciplinary activities and ensures compliance with organizational policies and resource stewardship.