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Customer Service Representative (Support) at RAM BPO

Medellín, Antioquia, Colombia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

2300000.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

English, Customer Service, Phone Support, Email Support, Text Support, Multitasking, Communication, Typing Speed, Attention To Detail, Problem Solving, Microsoft Office, Adobe

Industry

Outsourcing and Offshoring Consulting

Description

📢 Customer Service Representative (Multi-Channel Support) 📍 On-Site | Medellín (El Poblado) | 🕐 Full-Time 🚀 About the Role We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation. You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions. Before You Apply This is a fast-paced, high-responsibility role, even at an entry level. Schedule: Monday to Friday 8:00 AM – 7:30 PM 1-hour lunch + 30 minutes of breaks 📍 On-site in El Poblado, Medellín 👉 Not compatible with ongoing studies or second jobs 👉 Requires focus, multitasking, and consistency throughout the day What You’ll Do Manage customer interactions via phone, email, and text Convert inquiries into structured service tickets Support customers by identifying their needs and next steps Handle challenging situations with professionalism Coordinate with internal teams to resolve requests Maintain accurate records of all interactions What You Need Advanced English (B2+ / C1) 0–1 year of experience in customer service (or similar roles) Strong communication skills (written and verbal) Good typing speed and ability to multitask Attention to detail and willingness to learn Ability to stay calm under pressure Tools Microsoft Office Adobe Compensation Salary: $2,300,000 COP Transportation allowance Overtime and legal surcharges What Success Looks Like You learn quickly and adapt to new processes You handle multiple conversations without losing organization You communicate clearly and professionally You take ownership of customer requests and follow through

Responsibilities

The representative will manage customer interactions across phone, email, and text, converting inquiries into structured service tickets and coordinating with internal teams for resolution. They must support customers by identifying needs, handling challenging situations professionally, and maintaining accurate interaction records.