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Customer Service Representative at Sutherland

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

15500.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Support, Customer Satisfaction, Customer Experience, Communication, Problem-Solving, Interpersonal Skills

Industry

IT Services and IT Consulting

Description

Company Description Sutherland is a leading global provider of transformative digital services and solutions, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. Collaborating with iconic global brands, our market-leading technologies and digital engineering services drive rapid innovation and scalable business transformation. With over 363 unique inventions, including 250 AI-based innovations, we deliver groundbreaking digital outcomes through our seamless "as-a-service" model. Our tailored solutions help optimize business operations, create exceptional experiences, and enable clients to achieve their strategic goals with agility. Job Description Role Description This is a full-time on-site role, located in Cairo, Egypt, for a Customer Service Representative. Responsibilities include managing inbound and outbound customer interactions to provide support, resolving inquiries efficiently, ensuring customer satisfaction, and identifying opportunities to improve customer experience. Qualifications Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction Ability to enhance Customer Experience and maintain high Customer Service standards Strong communication, problem-solving, and interpersonal skills Ability to work on-site in Cairo, Egypt, with a passion for delivering exceptional customer experiences Fluency in English Additional Information Salary starts at 15500 in addition to allowances Fully paid training Guaranteed KPIs for 3 months Social insurance Medical insurance

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Responsibilities

Responsibilities include managing inbound and outbound customer interactions to provide support and resolving inquiries efficiently. The role also focuses on ensuring customer satisfaction and identifying opportunities to improve the overall customer experience.