JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for helping customers. This role involves interacting with clients to provide information, resolve issues, and enhance their overall experience with our services.

SKILLS

• Strong verbal and written communication skills in English; multilingual abilities are highly desirable.
• Proficient in ensuring a professional tone during all interactions.
• Excellent analytical skills to assess customer needs effectively.
• Experience with data entry and maintaining accurate records is essential.
• A proactive approach to upselling, with the ability to identify opportunities for additional sales.
  If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity!
  Job Types: Full-time, Permanent, Graduate
  Pay: From £24,849.00 per year

Benefits:

• Free parking
• On-site parking

Ability to commute/relocate:

• Canary Wharf E14: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person
Expected start date: 15/09/202

• Respond to customer inquiries in a timely and professional manner.
• Assist in sales on the campaigns.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Maintain accurate records of customer interactions and transactions through data entry.
• Assist in upselling products or services to enhance customer satisfaction and loyalty.
• Ensure adherence to company policies and procedures while providing exceptional service.
• Collaborate with team members to improve service delivery and share best practices.