POSITION OVERVIEW:

The Customer Service & Orders Representative is responsible for handling customer inquiries, managing order processing, and ensuring high-quality service delivery across multiple touchpoints. The role requires effective communication with customers, attention to detail, and the ability to work collaboratively with other departments to ensure customer satisfaction and timely order fulfillment.

PRODUCT KNOWLEDGE:

• Stay current with I5 Industries’ products, services, and offerings to provide customers with accurate and up-to-date information.
• Offer personalized product recommendations based on customer needs and preferences.

QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• 1-3 years of experience in customer service, order processing, or a related role.
• Proficient in using CRM software, Microsoft Office Suite, and order management systems.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to prioritize tasks in a fast-paced environment.
• Problem-solving skills with a customer-first attitude.
• Ability to work independently and as part of a team.

KEY SKILLS & ATTRIBUTES:

• Communication: Excellent communication skills to interact with customers and internal teams effectively.
• Customer-Focused: A passion for delivering top-notch service and a willingness to go the extra mile to meet customer needs.
• Organization: Strong organizational skills to track multiple orders, inquiries, and customer cases.
• Adaptability: Ability to quickly adjust to changing priorities, product lines, and customer demands.
• Time Management: Ability to handle a high volume of inquiries and orders with attention to detail.

HOW TO APPLY:

Please send your resume and cover letter. We look forward to hearing from you!
This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering excellent customer service. We are looking for someone who will take pride in ensuring our customers have a seamless experience with I5 Industries from start to finish
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Work Location: In perso

• Serve as the primary point of contact for customer inquiries via phone, email, and live chat.
• Resolve customer issues or complaints by investigating concerns, identifying solutions, and following up to ensure satisfaction.
• Maintain and update customer account information and order history in the company’s CRM system.
• Provide product information, including pricing, availability, and specifications, to help customers make informed purchasing decisions.
• Coordinate with other departments (e.g., Sales, Shipping, and Warehouse) to ensure customer requirements are met.