ABOUT THE ROLE

As a Customer Service Representative at TAFE NSW, you’ll be the first point of contact for our students and customers. With a focus on first-contact resolution and responsive service, you’ll handle a diverse range of enquiries and transactions within a fast-paced, multi-channel environment. You’ll work collaboratively with internal teams to ensure customer needs are met efficiently and in line with compliance standards, processes, and systems.

We’re establishing an 18-month talent pool to support both temporary and ongoing roles across various locations in NSW. While opportunities may arise throughout the state, our immediate focus is on the following areas:

• Armidale Campus
• Moree Campus
• Bega Campus
• Moruya Campus
• Casino Campus
• Nepean Campus
• Cooma Campus
• Orange Campus
• Deniliquin Campus
• Tamworth Campus
• Dubbo Campus
• Tumut Campus
• Eora Campus
• Wagga Wagga Campus
• Goulburn Campus
• West Wyalong Campus
• Lithgow Campus

To find out more about the role, click to view the Role Description

Or register here to attend one of our interactive online drop-in sessions:

• 1 August (12:00–1:00pm)
• 4 August (1:00–2:00pm) - Aboriginal targeted
• 6 August (9:00–10:00am)
• 8 August (12:00–1:00pm) - Disability targeted
• 11 August (3:00–4:00pm)
• 12 August (1:00–2:00pm)

TO APPLY FOR THIS ROLE, CLICK ON ‘APPLY NOW’ AND PROVIDE:

• Your current resume
  General recruitment and adjustment enquiries: please contact Sarah Willmott, Talent Acquisition Advisor via email sarah.willmott@tafensw.edu.au or call (02) 7920 3493.
  Role-specific enquiries: contact Joanne Sherman, Team Leader via email: Joanne.Sherman@tafensw.edu.au or call (02) 7920 2065.
  For helpful insights into preparing your application, TAFE NSW’s recruitment process, and getting interview ready, read through our Application Process and the interactive Capability Application Tool.
  This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.
  To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.
  A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment.
  Location is negotiable across our TAFE NSW campuses. Please note your preferred campus location is not guaranteed and is subject to campus availability at the time of offer.
  Considering a move to Regional NSW? The Welcome Experience is a free service providing tailored support to ensure a smooth transition. From connecting you with the local community and essential services to helping you navigate employment and lifestyle opportunities. Discover the benefits of regional living – explore The Welcome Experience and register today