Customer Service Representative at takealot.com

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, CRM Systems, Order Capturing, Attention to Detail, Critical Thinking, Excel Proficiency, Communication Skills

Industry

Retail

Description

Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented Customer Service Representative to join our team in Cape Town at Montague Gardens. Join Our Mission at Takealot Fulfilment Solutions | We Are TFS Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth. Who We're Looking For: Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission. This position will report to the Customer Service Manager: M24 Logistics. Role overview In this role, you will be responsible for resolving customer queries, meeting Service Level Agreements (SLAs), compiling reports, and resolving complaints in a timely manner. Proficiency in Customer Relationship Management (CRM) systems isessential. The requirements for the role are: ● Matric. ● Additional qualifications in logistics, business administration, or a related field are a plus. ● Minimum of 2 years of experience in a customer service role within a logistics environment. Your responsibilities will include: ● Efficiently handle and resolve customer inquiries via phone, email, and other communication channels. ● Ensure all queries are addressed promptly and accurately. ● Adhere to and meet established Service Level Agreements (SLAs) to ensure timely and effective customer service. ● Prepare and compile various reports as requested by management. ● Address and resolve customer complaints in a timely and professional manner. Follow up with customers to ensure satisfaction and prevent recurrence of issues. ● Utilise CRM systems to manage customer interactions, track issues, and maintain detailed records of customer communications. ● Work closely with other departments, including operations and sales, to ensure seamless service delivery and resolve any logistical issues. ● Identify opportunities for process improvements and contribute to the development of best practices in customer service. The required competencies are: ● Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations. ● Attention to Detail: High level of accuracy is essential to avoid processing errors and delays. ● Critical Thinking: Ability to assess situations, identify discrepancies, and apply sound judgment to resolve issues efficiently. ● Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables). ● Thrives Under Pressure: Able to remain focused, organised, and efficient when working in high-pressure or fast-paced environments. ● Communication Skills: Clear and professional communication, both written and verbal, is essential when dealing with internal teams and clients. Be part of the extraordinary. Be part of TFS. Takealot Fulfilment Solutions (TFS) is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Why Join TFS: Purpose-driven impact: Transform lives through logistics innovation Advanced technology: Work with cutting-edge systems in a fast-paced environment Career growth: Thrive in an agile space that champions continuous improvement Inclusive culture: Your unique perspective drives extraordinary results A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape. At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Responsibilities

The Customer Service Representative will be responsible for resolving customer queries and complaints in a timely manner while adhering to Service Level Agreements. They will also compile reports and work closely with other departments to ensure seamless service delivery.