Customer Service Representative at Talent Acquisition/Human Resources, The Aaron's Family of Companies

Jacksonville, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Administrative Organization, Transaction Processing, Telephone Sales, Direct Marketing, Payment Processing, Computer Operation, Interpersonal Skills, Communication Skills, Organization Skills, Telephone Etiquette, Physical Stamina

Industry

Retail

Description

Description Basic Function Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system. Reporting Reports Primary Responsibilities The acquisition and maintenance of customers Accept and process current customer payments Process order forms and references Input customer information into the store computer for new lease agreements Update customer information and account status in the store’s computer system Answer incoming telephone calls and route them to appropriate person- as per the first up system File and maintain customer folders and records Assist customers on the showroom floor Direct customer opportunities immediately to the Sales Manager – as it relates to sales and service Maintain the appearance and organization of the customer transaction counter Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management. Maintain regular mailing campaign Other tasks assigned by management CSR First Ups Daily - Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Countertops-Carpet-Jewelry Case Monday - Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning M/W/F - Showroom: Cocktail/End Tables, Dinettes, Electronics Tue/Thurs - Showroom: Appliances - Bedroom Sets Saturday - Computer Cleaning When Needed - Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement Requirements Position Requires Excellent interpersonal skills are required for daily customer contact Professional appearance Computer operation ability Good communication skills Excellent organization skills Excellent telephone etiquette Strong sales skills on the showroom or telephone High energy level Able to live 50 lbs. Pre-employment Successful reference check and verification, drug screen, criminal background investigation, and required testing.

Responsibilities

The primary function involves maintaining administrative organization, managing customer files, and processing various customer transactions, with a major emphasis on in-store and telephone sales, new customer growth, and payment processing. Key duties also include maintaining the showroom appearance and assisting customers on the floor according to established systems.