TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Delivering Real Service Impact – Your work ensures efficient support across phone, email, and digital channels making certain that customers receive the help they need quickly, contributing directly to smooth operations and a positive overall service experience.
• Developing Strong Professional Skills – Working across call-centre, service-centre and administrative functions will help you build valuable communication, problem‑solving, and organisational abilities that are essential in any modern service environment.
• Being a part of a Collaborative Team – Join a collaborative team of over 100 professional team members, where knowledge-sharing and mentorship helps you learn, thrive and succeed every day.

The Role

TCS is looking for motivated and customer-focused professionals to join our growing Life & Pensions operation. This is far more than a traditional customer service role. You will develop as a professional and become a trusted point of contact for customers while developing expertise across Life & Pensions products, operational processes and regulatory requirements. No two days are the same, with responsibilities spanning customer support, case management, policy servicing, operational administration and problem resolution.

You'll have the opportunity to build valuable financial services experience, deepen your product knowledge and play an important role in delivering positive customer outcomes. Working as part of a collaborative and supportive team, you'll gain exposure to a wide variety of customer journeys while developing skills that can open doors to future career opportunities across operations, quality, risk and financial services.

Whether supporting a customer with an important life event, helping resolve a complex query or improving internal processes, your work will make a meaningful difference every day.

• In this role, you will join a collaborative team of professionals dedicated to delivering exceptional customer experiences and operational excellence. You'll have the opportunity to develop valuable expertise in Life & Pensions products, processes and systems while contributing to meaningful customer outcomes. This position is scheduled as an 8-hour shift, typically between 08:00 AM and 6:00 PM, Monday to Friday.