JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience with our products and services. A successful candidate will possess strong communication skills and a passion for helping others.

SKILLS

• Excellent communication skills in English; bilingual or multilingual abilities are highly desirable.
• Strong phone etiquette and interpersonal skills to engage effectively with customers.
• Proven experience in customer service or sales is preferred.
• Ability to analyze customer needs and provide tailored solutions.
• Proficient in data entry with attention to detail.
• Ability to work in a fast-paced environment while maintaining professionalism.
• A positive attitude and willingness to learn new skills related to the role.
  Join us in delivering outstanding service that keeps our customers coming back!
  Job Types: Full-time, Permanent
  Pay: From $20.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order placements, modifications, and cancellations.
• Analyze customer needs and recommend appropriate solutions or products.
• Handle complaints and resolve issues in a professional manner.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with team members to improve overall customer service processes.