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Customer Service Representative & Team Coordinator at Ace Handyman Services Cedar Rapids and Iowa City

Ballwin, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

24.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Office coordination, Scheduling, Communication, Multitasking, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Copilot, ServiceTitan, Jobber, Home repair knowledge, Remodeling knowledge, Problem-solving, Estimating, Construction support

Industry

Construction

Description

Benefits: 401(k) Competitive salary Opportunity for advancement Paid time off Profit sharing Training & development Customer Service Representative & Team Coordinator - Ace Handyman Services Are you the kind of person who loves helping others, staying organized, and keeping a team running smoothly? If you enjoy talking with customers and being the dependable hub of a busy office, you’ll thrive here. We’re a locally owned Ace Handyman Services franchise backed by the trusted Ace Hardware brand—and we’re growing fast. We’re looking for a friendly, detail‑driven Customer Service Representative & Team Coordinator to support our craftsmen, delight our customers, and help our office operate at its best. What You’ll Do Answer calls and emails with warmth and professionalism Schedule services and guide customers through what we offer Coordinate daily schedules for craftsmen and appointments Maintain accurate customer records and job details Communicate clearly with customers, craftsmen, and vendors Gather project details, request photos, and support the creation of estimates Work closely with the owner and field team to ensure great experiences What You Bring 2+ years in customer service, office coordination, estimating, or construction support Strong organizational skills and ability to multitask Friendly, clear communication skills Comfort with Microsoft Word, Excel, Outlook, and Copilot Experience with ServiceTitan or Jobber is a plus Basic understanding of home repair or remodeling A positive, problem‑solving mindset

Responsibilities

The role involves managing customer communications, scheduling service appointments, and coordinating daily tasks for craftsmen. You will also support the office by maintaining accurate records and assisting in the creation of project estimates.