Customer Service Representative at TeamWorld Inc

City of Binghamton, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Oct, 26

Salary

22.0

Posted On

16 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Entry, Customer Support, CRM Systems, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Order Processing, Time Management, Problem Solving, Written Communication, Verbal Communication, Organization, Critical Thinking, Administrative Support

Industry

Advertising Services

Description

Description TeamWorld, Inc. is a leading provider of branded merchandise, corporate apparel, uniform programs, container decoration, and online company store solutions. We are committed to excellence, innovation, teamwork, and customer satisfaction. As a growing organization, we provide employees with opportunities to contribute, grow professionally, and make a meaningful impact. POSITION OVERVIEW The Customer Service Representative plays a key role in managing customer requests, entering and maintaining accurate order data, and supporting internal teams throughout the order lifecycle. This position requires strong data entry accuracy, excellent communication skills, and the ability to coordinate with purchasing, production, art, and logistics, to ensure a premier customer experience. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, deadline-driven environment. PRIMARY DUTIES AND RESPONSIBILITIES Data Entry & Order Processing Enter, update, and maintain accurate customer information, order details, and communication records in the CRM and ERP system. Process sales orders, purchase orders, and customer quotes with a high level of accuracy. Type and prepare detailed order documentation, confirmations, and updates. Ensure timely and precise entry of pricing, product specs, and customization details. Customer Support & Communication Serve as point of contact for customer inquiries via phone, email, and chat. Provide professional, prompt, and clear communication regarding order status. Collect and verify required order information from customers. Follow up with customers to ensure satisfaction and address any issues. Administrative & Support Responsibilities Document all customer interactions, changes, and updates. Provide backup support for other Customer Service Representatives as needed. Participate in special projects, including process documentation and workflow improvements. SECONDARY DUTIES AND RESPONSIBILITIES Front Desk Coverage: Assist in covering the Front Desk during lunches, PTO, or when needed. This includes answering customer inquiries via phone and email, and customers who come to the front door. Requirements PREFERRED QUALIFICATIONS Education: Associate degree preferred, or a combination of relevant education and experience. Experience: 2–3 years of customer service, administrative support, or data entry experience. Promotional product industry experience a bonus but not required. Advanced Excel knowledge preferred. Core Competencies Strong data entry accuracy and attention to detail. High proficiency with CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint). Excellent written and verbal communication skills. Strong organizational and time-management abilities; able to prioritize multiple tasks. Ability to work effectively in a fast-paced, deadline-driven team environment. Sound judgment, critical thinking, and problem-solving skills. Customer-first mindset with the ability to build consultative relationships. Adaptable, proactive, and able to manage shifting priorities. Monday – Friday | 8:00 AM – 5:00 PM | $20 - $22 per hour | on-site in Binghamton, NY TeamWorld, Inc. offers a competitive benefits package including health, dental, and vision insurance, paid time off, paid holidays, 401(k) with company match, and additional voluntary benefits.

Responsibilities

Manage customer requests and maintain accurate order data within CRM and ERP systems throughout the order lifecycle. Coordinate with internal teams such as purchasing, production, and logistics to ensure a premier customer experience.