Customer Service Representative at Tech Systems

Herndon, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

21.0

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Center Experience, Customer Service, High Call Volume Handling, Professional Communication, Problem Solving, Banking Knowledge, Credit Union Experience, Financial Services, Spanish Bilingual Proficiency, Salesforce

Industry

IT Services and IT Consulting

Description

Customer Service Representative Location: Herndon, VA Fully Onsite Pay: $20.00-$21.00/hour Work Environment • High-volume call center environment • Approximately 40 inbound calls per day • Fast-paced, metrics-driven setting • Member-focused financial services support Schedule: Monday-Friday 8:00 AM-4:30 PM Compensation and Benefits Pay Rate: $20.00-$21.00/hour Duration: 6-month Contract-to-Hire If eligible, benefits may include: • Medical, Dental, Vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan (Pre tax and Roth post tax contributions available) • Voluntary Life & AD&D (employee + dependents) • Short term and long term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program (EAP) • Time Off / Leave (PTO, Vacation or Sick Leave) About the Role • Handle inbound customer service calls from members • Process payments, transfers, and account-related transactions • Assist members with online and mobile banking services • Deliver exceptional service while meeting performance metrics • Opportunity for long-term employment based on performance Key Responsibilities • Handle member customer service inquiries by phone • Accurately process payments and transfers • Assist with account maintenance and additional account services • Support members with online and mobile banking questions • Meet call quality, handle time, and after-call work standards • Build trust and confidence through professional service • Follow all compliance, security, and fraud prevention procedures Required Skills & Experience • Minimum 1 year of call center experience • Strong customer service experience • Ability to work in a fast-paced environment • Strong communication and problem-solving skills • Experience working with performance metrics Top Skills – Must Haves: • Call center experience • Customer service experience • Ability to handle high call volumes • Professional communication skills • Comfortable working onsite Nice to Have Skills: • Banking experience • Credit union experience • Financial services experience • Spanish bilingual proficiency • Salesforce experience Job Type & Location This is a Contract to Hire position based out of Herndon, VA. Pay and Benefits The pay range for this position is $20.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Herndon,VA. Application Deadline This position is anticipated to close on Jul 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Responsibilities

Handle inbound customer service calls to process payments, transfers, and account transactions for financial services members. Assist members with online and mobile banking while meeting performance metrics and compliance standards.