Customer Service Representative at Tech Systems

Libertyville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

83100.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Sales support, Account management, Blueprint reading, Technical drawings, ERP systems, Epicor, SAP, CRM systems, Problem solving, Critical thinking, Verbal communication, Written communication, Manufacturing processes, Quote preparation, Order fulfillment

Industry

IT Services and IT Consulting

Description

Position Overview We are seeking a Customer Service Representative to support a fast paced manufacturing environment by managing customer interactions from initial quote through order fulfillment. This role partners closely with engineering, production, and sales teams while serving as a key point of contact for customers. The ideal candidate brings technical aptitude, a customer first mindset, and experience working hands on within a manufacturing setting. Key Responsibilities • Prepare customer quotes and estimates based on customer provided conceptual engineering prints • Enter, manage, and track orders through ERP systems including Epicor and SAP • Read and interpret blueprints and technical drawings to support accurate quoting and order execution • Support the evaluation and approval of design changes, specifications, and drawing releases • Partner cross functionally with engineering, production, and operations throughout the product development lifecycle • Communicate with customers to provide updates, resolve issues, and ensure timely delivery • Maintain and grow customer relationships through follow up and ongoing account support • Assist customers with time sensitive projects in a high volume, deadline driven environment • Support multiple products and services while managing changing priorities Required Qualifications • 1 to 3 years of experience in customer service, sales support, or account management • Prior hands-on experience within a manufacturing environment such as machinist, technician, or engineering support • Ability to read and understand blueprints and technical drawings • Experience working with CRM systems • ERP experience with Epicor and or SAP preferred • Strong problem solving and critical thinking skills • Clear verbal and written communication skills Work Environment • Fully on site role • Team based environment with two additional representatives on site • Direct collaboration with a remote manager based in Mesa, AZ Hours: 7:00 AM to 4:00 PM or 8:00 AM to 5:00 PM Employee Value Proposition • Opportunity for professional growth and career development • Training and exposure to advanced manufacturing and material solutions • Strong emphasis on work life balance • Stable and collaborative team environment Job Type & Location This is a Permanent position based out of Libertyville, IL. Pay and Benefits The pay range for this position is $66500.00 - $83100.00/yr. 10% quartly bonus for hitting sales goals Workplace Type This is a fully onsite position in Libertyville,IL. Application Deadline This position is anticipated to close on May 1, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Responsibilities

The Customer Service Representative manages customer interactions from initial quote through order fulfillment within a manufacturing environment. They collaborate with engineering, production, and sales teams to ensure accurate order execution and timely delivery.