COMPANY DESCRIPTION

Chillblast Group is a leading player in the PC gaming industry, focusing on innovation and operational excellence for profitable growth. As the most awarded PC manufacturer in the UK, we create cutting-edge products and experiences that both customers and employees take pride in. Our strong partnerships with industry experts allow us to supply hardware and solutions to key partners like the RAF, Williams eSports, and Universities.

QUALIFICATIONS

• Customer Satisfaction and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to handle challenging situations with a positive attitude
• Strong problem-solving skills
• Provide knowledgeable answers to questions about Product, Pricing and Availability.
• Ability to multi-task
• Data Entry in various platforms (Dynamics / In House systems)
• Previous experience in a customer service role of 3 years.
• Knowledge of the PC gaming industry
• Knowledge of software and hardware
• Experience remotely resolving issues
  Job Type: Full-time
  Pay: £24,000.00 per year
  Work Location: In perso

ROLE DESCRIPTION

This is a full-time on-site role for a Customer Service Representative at Chillblast Group in Bradford. The Customer Service Representative will be responsible for tasks related to customer support, satisfaction, service, sales on a day-to-day basis.

DAILY TASKS TO INCLUDE

• Answer Customer queries on the Phone and Email.
• Liaising with different departments on orders from customers.
• Dealing with complaints
• Answer Customer queries on the Phone and Email for Technical Support Issues