Customer Service Representative - Technical Support at Stryker - New Zealand

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Logistics Coordination, Inventory Management, Cycle Counting, Customer Service, Problem Solving, Attention To Detail, Stakeholder Management, Equipment Preparation, Time Management, Collaboration

Industry

Medical Equipment Manufacturing

Description

Work Flexibility: Onsite We’re continuing to grow, and we’re excited to welcome a team member to our Demo Operations team. You’ll play an important role ensuring our products and equipment are prepared, packed and delivered accurately for customer trials and workshops. This role is about more than logistics — it’s about being reliable, solutions-focused and committed to delivering an exceptional experience for our internal and external customers. The Role: Support the day-to-day operations of our Demo team by preparing, packing and coordinating equipment for customer demonstrations, trials and workshops. Ensure all equipment is handled with care and accuracy, including unpacking returned products, cycle counting inventory, and maintaining high standards. Work collaboratively with Sales Representatives and internal teams to coordinate requests, solve problems and ensure equipment is delivered on time and in full. Manage competing priorities in a fast-paced environment while maintaining exceptional attention to detail. Champion Stryker’s values by demonstrating accountability, teamwork and a customer-first mindset in every interaction. We consider people from all backgrounds – What matters most is your attitude, willingness to learn, attention to detail, and ability to build strong working relationships. Desired requirements: This role isn’t for the curious — it’s for the committed. If you’ve already looked into Stryker, understand our products and our purpose, and know this is the type of environment you want to grow in, we’re excited to hear from you. If not, no stress — but this probably isn’t the role for you (yet). You’ll need to be proactive, resilient and have high attention to detail as this role involves working in a high-pressure environment where mistakes can have a significant impact. We’re looking for someone who thrives in a hands-on, team-focused environment — someone who is willing to roll up their sleeves, take initiative and support the team wherever needed. If you prefer highly structured environments with constant direction, this role may not be the right fit. This role calls for presence and self-motivation. You’ll be interacting closely with Sales Representatives and internal stakeholders, coordinating equipment and managing important operational processes. That takes confidence, ownership and the ability to stay calm and solutions-focused under pressure. Successful candidates are often those who naturally look for ways to contribute beyond their core responsibilities, bring positive energy to the team, and genuinely enjoy working collaboratively with others. Why Join Us? When you join us, you’re joining a mission to improve patient outcomes every day — but that’s just the beginning. You’ll also enjoy a supportive environment where you can grow your career. Some of our benefits include: Health care, financial wellbeing, and insurance options to help you stay healthy and secure. Ongoing training and career development opportunities so you can keep growing. Paid parental leave and volunteer days to support your life outside of work. A collaborative and energetic team culture where you’ll be trusted with responsibility and supported to succeed. This role is based on site in St Leonards. If you’re interested in applying to the role, can you please write a few lines at the top of your CV answering, “Why do you want to join Stryker?” If this role sounds like a good fit, please apply below! Travel Percentage: None Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.

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Responsibilities

Support the Demo Operations team by preparing, packing, and coordinating equipment for customer trials and workshops. Maintain high standards of inventory accuracy through cycle counting and careful handling of returned products.