SOFT SKILLS:

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Handling inbound and outbound calls – daily 10 -12 calls – 20-40 mins average in length
MUST-HAVE Hard Skills:
Bilingual is must – Fully
Being in a role for at least 1 year
Prior experience with SLAs
Excellent analytical and problem-solving skills
Strong listening, writing and verbal communication skills
High proficiency in Microsoft applications (Excel, Word, PowerPoint and Visio)
Customer service experience with above average telephone customer service skills/Call center exp
A professional approach with the ability to effectively interact both internally and externally at all levels
University degree or equivalent work experience
Being collaborative, teamwork, ownership
Call Centre experience – inbound and outbound