Customer Service Representative at Teksystems Global Services LLC

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

17.0

Posted On

27 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Attention to Detail, Technical Skills, Math Skills, Multitasking, Professionalism, Empathy, Negotiation, Collections Experience, Microsoft Office, CRM Systems, Call Management, Client Engagement, Reliability

Industry

IT Services and IT Consulting

Description

Professional Summary We are seeking a motivated and professional Collections Customer Service Representative to join our team. This role involves handling high-volume inbound and outbound calls to resolve billing inquiries and collect on past-due accounts. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to remain calm and solution-oriented when working with upset customers. This position requires attention to detail, basic technical and math skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Key Responsibilities Handle 40–50 inbound calls daily to answer billing questions and provide resolution options. Make 90–120+ outbound calls per day using various collection strategies to recover past-due balances. Offer payment solutions, including negotiating payment in full or setting up payment arrangements. Contact customers once to inform them of their balance and available resolution options. Review and manage customer accounts to identify discrepancies and initiate resolution requests. Accurately input customer information and detailed notes into the Cubs CRM system. Utilize Noble system for receiving and placing calls efficiently. Demonstrate professionalism and empathy when interacting with upset or frustrated customers. Show consistent outreach efforts and follow-up to maintain client engagement and trust. Qualifications Must Have: Minimum of 1 year of customer service experience. Stable work history with no roles shorter than one year. Strong verbal communication skills and professional phone etiquette. Ability to handle upset customers calmly and effectively. Basic computer skills (e.g., restarting systems, using browsers, Microsoft Office, typing). Basic math skills for payment calculations and account adjustments. Proven reliability, punctuality, and ability to multitask in previous roles. Nice to Have: 1–2 years of recent collections experience or familiarity with state and local collection laws. 1+ years of experience using Microsoft Office tools. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on Oct 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Customer Service Representative will handle high-volume inbound and outbound calls to resolve billing inquiries and collect on past-due accounts. They will also review customer accounts for discrepancies and input detailed notes into the CRM system.